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FAQ
Below are some of are common questions:
Once you have completed your purchase, you will receive an order confirmation email from our store. This email will include details of your order, such as the items you have purchased, your order number, and the total amount charged. Please ensure that you check both your inbox and spam folders for this email.
If you have created an account with our store, you can also confirm your order by logging into your account and viewing your recent orders. Your new order should appear there with a status that indicates it has been confirmed and is being processed.
If you do not receive an order confirmation email within a few hours of placing your order, or if you are unable to view your order details in your account, please contact our customer service team for assistance. Make sure to provide them with any relevant details you have, such as the email address used during checkout or any payment confirmation you received, to help them locate your order quickly.
Yes, you can change your shipping address after placing an order, but please note that the ability to modify the address depends on how quickly you notify us and the current status of your order.
- If your order has not yet been processed: You can easily change the address by logging into your account on our website, selecting the order, and updating the shipping details. Alternatively, you can contact our customer support directly to make the change.
- If your order is already being processed or has shipped: Changing the shipping address may be more difficult. In such cases, we recommend you contact our customer support as soon as possible. We will do our best to accommodate your request, but please understand that changes at this stage cannot be guaranteed.
To ensure a smooth adjustment, please provide your order number and the new shipping address when contacting customer support. This will help expedite the process and increase the chances of updating your address before the order ships.
Note: Some changes may result in a delay in the delivery of your order or additional shipping fees, especially if the new address is significantly farther or in a different region.
For any assistance, don't hesitate to reach out to our customer service team. They are here to help ensure your order arrives at the correct destination.
Yes, we are pleased to offer international shipping to many countries across the globe! Here's what you need to know about placing an international order with us:
- Availability: While we strive to make our products available worldwide, some items may be restricted from shipping to certain countries due to local regulations or logistical challenges.
- Shipping Costs: Shipping fees vary depending on the destination country and the size and weight of your order. The exact shipping cost will be calculated at checkout.
- Customs, Duties, and Taxes: Please note that international orders may be subject to customs fees, duties, and taxes, which are determined by your local customs office. We are not able to predict what these charges will be, and they are the responsibility of the customer to pay upon delivery.
- Delivery Times: International shipping times can vary greatly based on destination and other factors such as customs delays. When you check out, we will provide an estimated delivery time, but please be aware that this is just an estimate and actual delivery times may vary.
- Tracking: After your order is placed, we will send you a tracking number so you can see the status of your shipment.
If you have any questions about placing an international order or need help with a specific request, please do not hesitate to contact our customer support team. We're here to help make your shopping experience as smooth as possible!
We aim to get your order to you as quickly as possible! Here’s what you can expect for delivery times:
- Standard Delivery Time: Most of our orders are processed and shipped within 24 hours. For domestic deliveries, you can typically expect to receive your order within 5 to 7 business days.
- Dependence on Courier: Once your order is in the hands of the courier, the delivery time can vary depending on the courier’s service, efficiency, and any potential disruptions they may experience. These factors are outside our control, so we appreciate your patience.
- Tracking Your Order: After your order has been dispatched, we will send you a tracking number. This allows you to follow the progress of your package directly on the courier's website, giving you better insight into when it will arrive.
- Note on International Shipments: If you are ordering from outside our home country, transit times can vary significantly. Customs processing can also add to the delivery time.
If you need your order by a specific date, we recommend placing your order well in advance to account for any unforeseen delays. If you have any concerns about when your order will arrive, please feel free to contact our customer support for further assistance.